Noemie M.

17 Apr 2019

so many things went wrong with this booking. I'm not booking with spa… mehr so many things went wrong with this booking. I'm not booking with spacebase anymore ever. 1 - the door code was wrong 2 - the key form the lockbox was missing 3- we waited for 1 hour (out of a 3 hours booking) to be told we would be refunded 4- the provider was at the dentist at the time of the booking and would not pick up the phone and only talk through SMS, while I have 8 people waiting in the corridor 5 - A different guys was onsite with the right code and the key to the space but would not let us in until he heard from the provider 6 - telling this to the provider, he did not bother calling this other guy so he would open the space 7 - had to call a german phone number to get help which did not help at all. They called me back at 3:20am the next night.... 8 - the provide said he could be there soon but when we discussed refund, he said he could not in fact and we just had to cancel 9 - we ended up never getting in the space, we lost 3 hours of work and had to reschedule the whole workshop >> I'm still waiting to hear back from spacebase for the refund but I'm definitely not re-using this service in the future.